Exchange & Returns


  • Products purchased from The Beauty Coach UK are backed by the Mary Kay 100% Satisfaction Guarantee. 

  • The Beauty Coach UK and Mary Kay Cosmetics (UK) Ltd stand behind its products sold by its Independent Beauty Consultants in the UK.

  • If, for any reason, you are not completely satisfied with any Mary Kay product, it will be replaced, exchanged or the full purchase price refunded following its return to the authorised Mary Kay Independent Beauty Consultant at The Beauty Coach UK. This guarantee is of indefinite duration and does not affect your statutory rights.

  • The Beauty Coach UK is just a phone call away. For reorders or exercise of guarantee, notify your Mary Kay Independent Beauty Consultant or,

  • If  The Beauty Coach UK is no longer associated with Mary Kay, please return the goods along with your Sales Receipt to the Customer Services Department at: Mary Kay Cosmetics (UK) Ltd., Third Floor Rear Building, Cowcross Studios, 30 Cowcross Street, London, EC1M 6DQ, Telephone: 0207 380 8200.

  • Please note that the Company is unable to make refunds unless the Sales Receipt Returns form is fully completed by the authorised Mary Kay Independent Beauty Consultant, The Beauty Coach UK.

  • This Sales Receipt confirms your contract to buy products from the Mary Kay Independent Beauty Consultant identified overleaf as Nicolette Smith trading as The Beauty Coach UK.

  • Delivery will normally be within 30 days or less of your order.


  • In the event of a complaint or dispute, please contact Customer Service at the address noted above.

  • Any consumer who is still not satisfied may contact the Direct Selling Association, which operates a dispute resolution service. For details, contact DSA, 30 Billing Road, Northhampton NN1 5DQ, Tel: 01604 625700 or visit


  • By law, the products you receive must correspond with their description and any sample by reference to which they were ordered. They must also be of satisfactory quality and reasonably fit for their intended purpose.

  • You may cancel your contract at any time up to 14 days after delivery of the goods. To do so, you must state explicitly (e.g., via letter or email) your decision to cancel, and your decision should be communicated to your Mary Kay Independent Beauty Consultant (Nicolette Smith at The Beauty Coach UK). If posted or emailed, your notice of cancellation takes effect when posted or sent. You may use the cancellation form on your Sales Receipt, but you are not required to do so.

  • Provided that any goods that you have received under the cancelled contract are returned (at your own expense) complete and in good condition to Nicolette Smith, your Mary Kay Independent Beauty Consultant, at The Beauty Coach UK, within 14 days of your cancellation, you will be entitled to a full refund of your purchase price using the same method of payment you used for the original transaction. You will incur no fees for the reimbursement; however, the reimbursement may be refused until the goods are returned or you provide evidence for returning them, whichever occurs earlier.

Cancellation Form

Cancellation form [Complete and return this form only if you wish to cancel the contract]

Submit Form To:
Nicolette Smith, The Beauty Coach, 67 North End Road, Quainton, HP22 4BG or email 

I hereby give notice that I wish to cancel my contract for the following goods:

Thanks for submitting!

Nicolette Smith - The Beauty Coach UK
67 North End Road, Quainton, HP22 4BG

07734 290553

Contact In Writing Via This Link



Mon - Fri: 7am - 10pm  \  ​​Saturday: 8am - 10pm  \  Sunday: 8am - 11pm